Terms & Conditions

Welcome to The Bauce Brothers Club!

Bauce Brothers Ltd is the operator of www.baucebrothers.com

Delivery

We aim to ship your first box within a week of your first payment, we will then ship the ongoing subscription boxes within a week of your recurring payments. You will be sent an email confirmation of the order and the tracking information once shipped.

Promotions

Promotions cannot be used in conjunction with any other offer, unless otherwise specified.

Refunds

If you have received a defected or missing product you are entitled to a refund as long as you notify us within 5 working days. Please contact us by email holla@baucebrothers.com

Customer Support

Please feel free to ask any queries by email - holla@baucebrothers.com or through out social channels. We love DMs!

Cancellation

You are free to cancel your subscription at any time with 2 days’ notice before your recurring payment, this gives us enough time to cancel your payment cycle. If you wish to cancel an annual payment mid-way through we will refund you the remaining on goods not received.

How to cancel

We never want to see our Bauces leave the club, but we won’t stand in your way! Please email holla@baucebrothers.com

Company Information

Bauce Brothers Ltd is a registered company under number 11789375. Registered to 45 Ellesmere Road, London, E3 5QU.

Address Changes

You can change your delivery address at any time by either logging into your Bauce Brothers Online Account. In order to affect a particular months shipment, you must submit your address change prior to your next renewal billing (e.g. before the date of your rolling subscription, please contact us directly or contact your bank to find this date). Bauce Brothers is unable to provide refunds for any address changes that come in on or after the order had been shipped. Regardless, please email us and we don’t like to leave a Bauce behind.

Credit Card Security

For additional security we use Stripe.com to process all orders and do not store any credit card information on our servers.

Limitations of Liability

The Company is not responsible for any injury incurred from using or abusing our products or our suppliers' products. Please look over the ingredients in the products carefully and be aware of any issues commonly associated with eating food products, spicy foods, and hot sauces. You agree that for any liability related to the purchase of product, the Company is not liable or responsible for any amount of damages above the amount invoiced for the applicable product.

Account Responsibilities

You are responsible for maintaining the confidentiality of your Bauce Brothers online account information and are fully responsible for all activities that occur under your Bauce Brothers account. You agree to immediately notify Bauce Brothers of any unauthorised use, or suspected unauthorised use of your account or any other breach of security. Bauce Brothers cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Contact:

Bauce Brothers,
45 Ellesmere road,
London,
E3 5QU.

Please note that Bauce Brothers is a company that puts its Bauces first. If you're ever having issues, need help, or want to complain about something, email us at holla@baucebrothers.com and we'll take care of you as fast as we can. We are a small business, who believe in helping other small businesses, so please don’t be shy and come say hi!